At Unicode Self Publishing Company, we strive to ensure that our customers have a seamless and satisfactory experience while purchasing books from our official website. However, we understand that there may be situations where a refund is required. Please read our refund policy carefully to understand the terms and conditions.

1. Eligibility for Refund

A refund request may be considered under the following circumstances:

• The book received is damaged or defective.

• The book delivered is incorrect or does not match the order placed.

• The order is undelivered due to logistical issues from our side.

• The customer is charged incorrectly due to a technical error.

2. Refund Request Process

To request a refund, customers must follow these steps:

• Submit a return request within 7 days of receiving the order.

• Provide a clear description of the issue along with photographic or video proof (in case of damaged, defective, or incorrect books).

• Contact our customer support team at support@unicodespc.in or call our helpline number.

3. Refund Method & Timeline

• Approved refunds will be credited within 7-10 business days from the date of approval.

• Refunds will be credited to the original payment method used during the purchase (Credit/Debit Card, Net Banking, UPI, or Wallets).

• For Cash on Delivery (COD) orders, customers must provide valid bank account details for the refund process.

4. Non-Refundable Situations

• Refund requests made beyond 7 days of order delivery.

• Books damaged due to customer mishandling.

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• Change of mind or dissatisfaction with content.

5. Order Cancellation & Refunds

• Orders can be cancelled before shipment for a full refund.

• If an order has already been shipped, cancellation requests will not be accepted.

• In case of order cancellation due to non-availability of stock, the full amount will be refunded automatically.

6. Replacement Policy

If a customer receives a damaged, defective, or incorrect book, a replacement copy will be provided at no additional cost. The replacement product will be delivered in 5 Days

7. Contact Us

For any refund-related queries, please reach out to us at:

• Email: unicodespc@gmail.com

• Phone: +91 7688844439

• Address: Unicode Self Publishing Company

• Second floor, North point building
  Kodakara -680684

We value our customers and appreciate your trust in Unicode Self Publishing Company. Thank you for choosing us!